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Your Rights and Our Commitments

When you open an account with slotqu, you're entering a relationship built on clear rules and your protection.

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slotqu Your Rights and Our Commitments
REACH OUR TEAM

How to Contact Us About Legal Matters

Team online

Live Chat Support

Chat with our team Monday to Friday, 09:00–18:00 WIB. Open your account settings, scroll to Help, and select Live Chat. We respond to legal inquiries and account-access questions in real time.

Email Legal Enquiries

Send questions about your data, account rights or local law compliance to [email protected]. Include your account ID and a clear description. We reply within two business days.

Account Settings

On mobile or desktop, go to your Profile, select Privacy & Security, and choose Request My Data or Update Preferences. Changes take effect immediately and are logged in your account history.

YOUR SECURITY & RIGHTS

How We Protect Your Account and Information

Data Storage

Your account details, deposit history and verification documents are stored on encrypted servers. We keep this data for as long as your account is active, plus two years after closure for regulatory compliance where local law requires.

Account Verification

When you open an account, we verify your identity using your government ID and a phone number. This step protects both you and us from fraud. Verification takes under five minutes on mobile or desktop.

Withdrawal Security

Withdrawals to DANA, OVO, GoPay or QRIS are processed only to the bank account or e-wallet you registered. We confirm your identity before processing any payout over 500,000 Rupiah.

Cookies and Tracking

We use cookies to keep you logged in, remember your preferences and detect unusual login activity. You can disable non-essential cookies in your browser settings; essential cookies stay on for security.

Request Your Data

You can request a copy of all data we hold about you — deposits, game history, ID documents — by emailing [email protected]. We provide it in a portable format within ten business days.

Close Your Account

You can permanently close your account anytime via Profile > Account Settings > Close Account. We delete your data after two years unless local law requires us to retain it longer for fraud prevention.

Answers to Your Rights and Account Questions

Your active account data is deleted immediately when you close. We retain anonymised transaction records for two years to comply with anti-fraud law where local law permits. If you request a copy of your data before closing, we email it to you within ten business days.

Yes. Go to your Wallet, select Payment Methods, and add or remove DANA, OVO, GoPay or QRIS accounts. Changes take effect immediately. For security, we verify your identity before removing a primary payment method.

Contact our support team immediately via live chat (Monday–Friday, 09:00–18:00 WIB) or email [email protected]. Include your account ID and the date/time you noticed the issue. We will freeze your account, review the activity log, and help you regain control.

Your ability to open an account and play depends on local law in your region. We operate where local law permits. If your region is not supported, you will see a message when you try to register. Contact us if you are unsure whether your area is covered.

Most withdrawals to DANA, OVO, GoPay and QRIS are processed in under one minute after verification. Bank transfers may take 1–3 business days depending on your bank. You can track the status in your Wallet under Recent Transactions.

Yes. Your DANA, OVO, GoPay and QRIS details are encrypted and stored separately from your gaming data. We never store full card numbers or passwords. Your deposit transactions are also governed by your payment provider's security standards.

Yes. Go to Profile > Privacy & Security > Communication Preferences and uncheck Promotional Emails and Notifications. You will still receive account security alerts and withdrawal confirmations — we cannot disable those for your protection.

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